Thanks again for good customer service I would definitely consider bringing my vehicle in shortly.
I want to talk to somebody that is not condescending or arrogant because I obviously am not a mechanic but I am not naïve either. There's one way I will give somebody my business and that is if they try to earn it at least. When you treat somebody poorly when they are trying to seek your business what in the world makes you think you will get their business, some of these auto shops have blinders on that's why they are not getting business.
If you want to deal with a local, family-owned auto repair shop that is owned and operated by a straight-shooting man of integrity, take your car to Trademark. They make recommendations that are in the customer's best interest instead of trying to get rich off of every transaction. I'd highly recommend Troy and his team!
I cannot speak for their work yet but I can say their customer service is by far better than most I have came across in the Albany area and trust me I called around. )Cordrays and Continental transmission were some of the worst).
This shop was afforded the "Wonderful Opportunity" of installing a new transmission in my 1996 Winnebago Rialta Volkswagen VR6 Eurovan after I had it towed from 5 separate shops that said they could work on it but chickened out. It was not an easy job and things didn't instantly work out, but they stayed with it until everything was properly figured out, unlike other garages. Just before I took it t them a new $6500 tranny was put in at a So.Cal. shop and they FAILED to replace a faulty TCU, making the new tranny go bad by the time it got back to Oregon and did NOT make good on their warranty. Trademark DID solve the problem when I drove away and my 2nd new tranny started acting up immediately. They sent back the TCU twice to Module asters and Module Masters sent back a bad unit twice. I called Module Masters and they said they do NOT bench Test! Don't use them. I had to go online and find a place in Portland Oregon that remanufactures these at $1450 because they are rare parts, and everything id perfect now. Trademark held my hand all the way and allow it took a long time, they did it right. You can trust them there for your Rialta or other precious vehicle. I will always use them now even though I live at the coast!ens Here!!!
Listen Automotive shops can be a pain in the butt. Not this place. Troy and Kenny are as good as it gets. They took care of my car issues and made sure I knew what I was paying for, not trying to rip me off. I know enough about cars that I knew when Kenny was telling me what's wrong with my transmission that I knew that it was gonna be done right. I would recommend to anyone to take there car to them and know that any job they need done will get done right, and done right the first time. Great job guys at Trademark and you have a customer in me for life.
I took my car in to get serviced. It was a little pricey but I'm okay with preventative maintenance. The issues started after I picked my car up. First off, I have a bike rack on my car. The back windshield wiper will not work with the bike rack on because the rack is in the way. I started to drive away and I noticed the back wiper was pointing straight up, which it is not supposed to. When I got out to fix the wiper the bike rack was on the vehicle wrong. A couple of days later I find my mudflap stashed under my driver seat instead of behind the tire like it was when I dropped the car off. Now, I can't get the mudflap back on. I'm very annoyed because they failed to put my car back together like the way they got it. To me it is very unprofessional and therefore I will not be returning.
Trademark Transmissions Auto Repair is a US Car Repair based in Albany, Oregon. Trademark Transmissions Auto Repair is located at 3335 SW Ferry St, Albany, OR 97322, USA.
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